App store search not working. App Store does not open: what to do? App Store connection failure on iPhone
Usually the AppStore application does not cause problems. With a working and high-speed connection to a cellular network or Wi-Fi, the App Store works like a clock. Still, unexpected login errors and malfunctions are alarming.
App Store connection failure is as follows:
App Store connection failure on iPhone
There is always a solution! It is important to find the right approach.
Sign in error with AppleID
Check if your AppleID works and is not blocked by Apple. Try signing in to iCloud from your computer at icloud.com. If the login was successful, check the parameters: the password for this ID has not been changed. Check iTunes authorization on the computer with the same AppleID.
Apple device in airplane mode
Turn off the airplane mode - it prohibits the use of any radio communication by the gadget, except for the GPS receiver.
Don't turn on airplane mode unnecessarily
App Store access to cellular network
While the App Store is a standard iOS app, it can also be cut off from cellular data. Check if the App Store app has cellular data turned on in mobile network settings.
If you disable this access, there will be no traffic
Working VPN connection
Despite the fact that a VPN "hides" your traffic from censor services on the Web, this protocol can "slow down" your tasks due to traffic rerouting and constant "shock" loading of VPN servers, especially if the VPN account is free. Disable VPN profiles - when using a VPN, the error rate when working with the App Store often increases up to 10 times or more, and the speed of the App Store drops noticeably.
VPN often hinders rather than helps
When you download a “heavy” iOS app under 200 MB from the App Store, the download may fail several times; without a VPN, such an application would load faster and without interruptions.
No internet access
Top up the balance, check the availability of the Internet option. Find out if the subscription fee on your tariff is overdue.
"Burned" all the high-speed traffic of the Internet package
Perhaps you have exhausted the high-speed traffic on the "package" of your tariff. At speeds of 32 and 64 kbps, entering the App Store can take a long time.
Please wait. Estimated time remaining: 10 minutes
Insert another SIM that still has traffic, “extend speed” on the tariff, or change the tariff, or use open Wi-Fi networks.
One of the criteria for the App Store to work can be the loading of the search string on the search tab for new iOS applications, or at least the number of already installed iOS applications that need to be updated. If it has loaded - that's it, you can enter a search query and start using the App Store.
iPhone does not "see" or pick up cellular network
Check the coverage of both networks of your mobile operator, the availability of services, the account balance (if roaming), find out if there are any points hidden in the notes of your tariff.
It is desirable to have a network generation of at least 3G
If you have not used the services on the number for a long time, find out if your SIM card has expired (detach this SIM chip from the number and tariff). Insert another working SIM card with profitable mobile data and check the App Store service with it.
SIM Lock on iPhone or iPad. Network unavailable
If you are "lucky" with SIM Lock (blocking for all carriers - except the one owned by the cell company that sold you the iPhone or iPad). There were cases when, for example, MegaFon, as a distributor of Apple gadgets, blocked these devices so that people could not use MTS, Beeline and other networks. Also, devices “locked” under the American operators AT&T or Verizon got into Russia.
Please contact SC. Either Apple representatives or specialists from the “head” office of the operator or the express service center where you purchased this iPhone or iPad will help “unlock” the gadget.
Cellular data turned off on the gadget
Cellular data - access to 3G/4G packet networks in mobile networks. They must be active. If you do not have Wi-Fi internet at hand, the App Store will not work.
In the absence of Wi-Fi, they must be active
App Store service error
Despite the enormous power of Apple servers serving the multi-million dollar army of iPhone and iPad owners around the world, the App Store (iTunes Store) server can fail on its own. Perhaps the AppStore developers are testing new, newly developed functionality, scheduled maintenance of the App Store servers, etc. In any case, this is not your fault. Try signing in to the App Store later.
Unable to load page
No connection to the Internet via Wi-Fi
Check if Wi-Fi is enabled on the gadget itself.
Remember which networks you connected to. Due to the lack of Wi-Fi access points nearby, the passwords for which you know, or open (public) iPhone or iPad hotspots, there is nowhere to get Internet traffic to enter the App Store.
Used when SIM data is not available
Check the availability of home (from the provider) or cellular (on the SIM card) Internet on your Wi-Fi routers.
If you connect to a hotspot, it is possible that restrictions on the Internet have been introduced by the owner of this hotspot. Look for another open Wi-Fi network.
It must have internet.
Software failure of the iOS firmware on the device
Like any operating system, iOS, despite its reliability and high performance, can easily fail. Causes:
"Rollback" to the latest stable, finished version of iOS is possible as long as Apple signs it.
Remove the iOS jailbreak if the problem started right after it. Restore iPhone or iPad via iTunes or iTools by flashing again.
Rarely, but it happens when the software - partially or completely - "stupid" after the device is dropped or hit. iOS on Apple iDevices is no exception. Restart your iPhone or iPad.
The version of the modem (for example, 6.0.0.0 - the latest for iPhone 4s on iOS 9.3.5) caused a conflict with the "custom" build of iOS. A very rare case.
They must be compatible
Reflash your gadget "from scratch" - it should have a "fresh" official release of iOS, and not just anything, assembled anywhere and anyhow. Apple technology is a closed "boxed" product that painfully reacts to "Kulibinism".
The radio modules on the gadget are damaged
This can happen from careless handling of the iPhone or iPad: the device fell, hit, “wet”, etc. Contact the iStore service center or similar, where you will be diagnosed with a 3G / 4G module, a Wi-Fi module, a built-in modem, and other nodes responsible specifically for "telecom" (data transfer) on your iPhone or iPad. Replacing and resoldering the electronics is an expensive high-tech job, including the cost of the components themselves; it is more profitable to invest in a new gadget.
It's not just the screen that's broken
We wish you not to be left without the App Store - it is a reliable provider of iOS applications that are comprehensively tested.
Reading time: 6 minutes
In this article, we will look at the reasons why your iPhone/iPad/MacBook does not enter the AppStore and why the AppStore does not work in principle. It also gives advice on what to do to solve the problem.
The AppStore usually runs smoothly, but sometimes users experience that the app store becomes unavailable. The problem may be on Apple's side: there are cases when the AppStore simply broke down, ceasing to function around the world. Such situations are extremely rare, and users learn about them quickly enough from social networks. Much more often, the cause of the problem is the incorrect operation of the device itself.
When the iPhone / iPad does not enter the AppStore
If the iPhone does not enter the AppStore, try signing out of your Apple ID and then signing in again. If you're having trouble launching the Store on iPad, try similar steps:
Immediately after logging out, click "Sign in" and enter the data for authorization through your Apple ID. If this does not help, make sure that in the same section there is a checkmark next to the AppStore item. Sometimes it disappears after the next system update, as a result of which the store stops starting.
Another reason for the app store not working could be incorrect time, date, and region settings.
- Open Settings, General section.
- Go to the "Date and Time" subsection.
- Turn on automatic detection of settings or set them manually.
Pay attention to the Internet connection settings. If mobile traffic is used, make sure that the data package has not ended on the tariff. When using Wi-Fi, make sure the connection is established correctly. To rule out connection problems, launch a browser on your mobile device.
Sometimes users are faced with the fact that after updating iOS, the AppStore icon itself disappears. To bring it back:
After completing these steps, the missing icon will appear on the iPhone or iPad screen, and the store itself will open without problems.
If the AppStore doesn't work on a MacBook
On a MacBook, it may also be difficult to launch the AppStore after a system update. The most common cause of the problem is that the program cannot connect to Apple servers. To troubleshoot:
In some cases, the program is removed after the update. To restore it, you need to download the software update package for Mac OS X 10.6.6 (Combo) to your computer. But first you need to make sure that the program really does not exist: sometimes only the icon disappears.
- Open Finder.
- From the "Transitions" menu, select "Programs".
- See if the AppStore is in the list of programs.
If there is no AppStore in the list of installed applications, then proceed to download and install the update, after which the problem with launching the store will be fixed.
Restart AppStore
If the AppStore starts but does not work on your mobile device, try updating it. In fact, the application is a browser, but it does not have a separate “Refresh” button. Therefore, you have to use a little trick: press the button on the bottom panel 10 times.
As you know, Touch ID technology in both “old” and new iPhones greatly simplifies the process of downloading new toys and applications from the App Store. Actually, the user only needs to select a program, and then simply put his finger on the Home button of his Apple smartphone - that's, in fact, the whole process.
But the iPhone X does not have a Home button, and you can no longer press your finger against it. Yes he has face ID and a beautiful instruction, which, according to the developers, should help the user survive this “loss”. But as practice shows, it does not help everyone and / or not immediately.
But, it would seem, he turned his head a couple of times, set up Face ID, and then you can download the application and use Apple Pay even from the locked screen and without going far into the system, just look at the smartphone.
An NO! Here, it's just that everything is not very simple.
The fact is that for insurance, that is, so that the user does not download and / or buy something unnecessary, the creators invented the "double-click" mechanism. In the original it sounds like Double Click to Install And Double click to pay, i.e. not even pressing, but "double-clicking". And despite the fact that this mechanism also has its own kind of extremely understandable instruction, not all users understand the first time what kind of “click” it is and what to do with it.
Therefore, let's explain. So:
what is "double tap" on iPhone X
So, if at the stage of confirming a download or purchase using Face ID, “double-tap” does not work, then it is very likely that you are pressing in the wrong place. Many users, seeing an invitation to double-tap on the iPhone X screen, immediately begin to tap their finger across the screen (and some even swipe on the inscription itself).
And in this particular case, it is required not to touch the Eran, not to swipe, but to press, the most real and, moreover, double. Like double clicking with a computer mouse. And you need to press not on the screen, but on the side button , to which, in fact, the text hint points.
Here you need to double-click on it. And then look at your iPhone X, and only after that Face ID will allow you to download the application or pay for the purchase. Here is such a focus.
Well, as a bonus,…
what to do if “double tapping” on the iPhone X really doesn’t work (yes, it happens):
- it could be a glitch of a separate application, then and then open again;
- it may be an iOS glitch, then you need restart iPhone X(perhaps even force a reboot);
- the system does not work if the smartphone is not connected to the Internet, so you need to check if the flight mode is turned on, or the connection status to the network of your mobile operator or the nearest WiFi network;
- if the App Store application does not open at all, then you need to go to the " Restrictions" and check if you have disabled the option " Installing programs » ( );
- if the iPhone X says that in-app purchases are prohibited, then we also tap "Settings" → "General" → "Restrictions" and see if the option " In-App Purchases «;
- if Apple Pay doesn't work, tap and check if this feature is enabled for the service Apple Pay ;
- if you don’t see any inscription on the screen indicating where to double-click, then tap "Settings" → "Face ID and passcode" and check if this feature is enabled for "iTunes Store and App Store" ;
- if you suspect that Face ID does not work quite correctly, then in this post - in detail about "
If you still don't know how to authorize iPhone, iPad or iPod touch and fully use one of the listed devices, then today's post will help you complete this simple procedure. Although probably some novice users are not familiar with the term "authorization". Therefore, I propose to find out what authorization is and why users of the iPhone, iPad and iPod touch need it.
Authorization is logging into your account by entering a username and password, this login to your account is necessary in order to. Where can I get this treasured login and password to install programs and games in my gadget? It's simple, you need to register an Apple ID account or it is also called an iTunes account, the account registration procedure can be performed in three ways:
- If you already have a registered account, then using the login and password from the account, you can authorize your iPhone or iPad, the email address is used as the login, and you come up with it during registration.
1. In order to authorize an iPhone without a computer, you can go to the "Settings" of the phone and select the Store section.
2. Press the "Login" button (in newer versions of iOS, this section may look a little different)
3. Enter the login (username) and password of your Apple ID account, and click the "OK" button. If the phone suddenly displays the message "Failed to connect to the iTunes Store", then the phone cannot access the network to the Internet.
4. If you entered everything correctly, then the iPhone will log in, and you will see the "View" and "Exit" buttons, although in more recent versions of iOS, the Store settings menu looks a little different.
In order to log out of your phone account, you need to deauthorize your iPhone by clicking the "Sign Out" button, this action can be performed when purchasing a used authorized iPhone. If you decide to sell or donate an authorized iPhone, it is advisable to deauthorize it.
How to authorize an iPhone in the App Store app
This authorization method also does not require a computer, the entire procedure is performed in the standard App Store application, such an application is available on any iPhone or iPad. As in the first case, the iPhone must have access to the World Wide Web.
1. We launch the standard program "App Store". In the "Selection" section, scroll the list to the very bottom and click the "Login" button
2. An account login window will appear, where we select "Login to an existing"
3. Enter the login and password from your Apple ID account and click "OK"
1. Connect iPhone (or iPad) to your computer and launch iTunes
2. After the phone (tablet) appears in the "Devices" section
3. After iTunes is successfully authorized, go to the iTunes Store, which is located in the "Store" section
4. In the upper right corner, click "Login" enter your Apple ID (Mail), password and click the "Login" button
5. After successfully logging into the iTunes Store, your Apple ID (Mail) will appear in the upper right corner, and a welcome message below.
After completing these 5 points, and without missing anything, the iPhone (iPad) will be authorized.
How to Deauthorize an iPhone or iPad
The simplest iPhone deauthorization is done like this - go to Settings> select Store> click on your Apple ID and in the window that appears, select the "Logout" button (the Internet is not needed here)
There is also a way to deauthorize the iPhone for perverts, which requires the computer to be connected to the Internet - we connect the iPhone to the PC, launch iTunes, go to the iTunes Store section, in the upper right corner click on the Apple ID account (aka mail), in the window that appears, enter the password and press the "Exit" button. After completing these steps, the phone will also be deauthorized.
Articles and Lifehacks
Most owners of "apple" gadgets periodically encounter problems when trying to download an application from the store. Many also complain about the App Store not loading.
How can I fix the problem? Here are some suggestions on how to proceed.
Unable to login to the online store
If the user cannot log in to the online store, he should try again later.However, if even after a while he cannot log in, and subsequent attempts also fail, he will have to act differently.
How can this problem be corrected? One of the well-known practical ways to eliminate it is to activate the aviation mode for a while.
To do this, you must do the following.
- Go to the "Control Center" ("Control Center") and activate the appropriate mode, and then click "Done" ("Finish").
- Wait about fifteen seconds (the error message should be gone by this time)
- Disable airplane mode.
- In the event that the App Store still does not load, and there are problems when going directly to the application pages (and sometimes also problems with downloading updates), you should also contact technical support.
- It is possible that the problems are temporary.
- Of course, it also happens that the statistics server does not indicate the presence of any problems.
- However, it is still worth contacting support. It is possible that the shop will be reopened after some time.
Solving the download problem
- If the store won't load, or if you're having trouble loading apps during the update process, you might want to try force restarting the App Store.
- This is a hidden feature of the system that cannot be found in the settings, but you must be aware of it.
- To reload the store, open it and click on any of the buttons at the bottom about ten times (for example, on the “Top Charts” category) until the display turns white.
- Immediately after that, the App Store will be forced to update.
- If the user did everything right, he will see not only available updates for various applications, but also an updated category.
- If the program hangs during the update process, the download will be suspended, and subsequently resumed again - similar to how a torrent is paused.
- Using this simple trick, you can avoid many problems with the App Store in the future.
